Shipping policy

Hushly Shipping Policy

Processing and order cutoff

Orders are processed within 1–3 business days after payment, Monday to Friday, excluding public holidays. Our daily cutoff is 2 pm Brisbane time (AEST). Orders placed after the cutoff, on weekends or on public holidays enter processing on the next business day.

Australian delivery

Standard shipping: A$11 for orders under A$100; free for eligible Australian orders of A$100 or more after discounts. Standard transit is 5–12 business days after dispatch, giving an estimated 6–15 business days including processing.
Express shipping: A$15. Express transit is 1–2 business days after dispatch, in addition to the 1–3 business day processing time. Express shipping is not included in the free standard shipping offer.

International delivery

Standard international shipping is A$20 where available at checkout. The Australian free-shipping offer does not apply to international orders. Available destinations and the final shipping charge are shown at checkout.

Estimated transit times after dispatch are 7–12 business days for New Zealand, the United States and Canada, and 10–12 business days for other available destinations. Add 1–3 business days for processing.

Delivery estimates and tracking

Business days are Monday to Friday, excluding public holidays. Delivery times are estimates and can be affected by courier delays, customs, weather or high shipping volumes. You will receive a confirmation email with tracking information once your order has shipped.

Digital products

Digital products do not require physical shipping. Refer to the product page for delivery details.

Address corrections, delayed or lost parcels

Please check your shipping address before ordering. If you notice an error, or your parcel is delayed or appears lost, contact us through our contact page with your order number. We will try to correct address errors before dispatch and work with the carrier to resolve delivery problems.

Damaged or incorrect items

Please contact us as soon as possible, ideally within 7 days of delivery, with your order number and photos where practical. See our returns and refund policy for return instructions and remedies. This reporting request does not limit your rights under the Australian Consumer Law or other applicable consumer laws.