Refund policy

Hushly Returns & Refund Policy

If something is wrong with your order, we are here to help. Contact us through our contact page with your order number, a description of the issue and photos where practical.

Faulty, damaged or incorrect products

We accept returns for products that are defective, damaged, faulty or incorrect. Our store return window is 30 days from delivery. Please report damage or an incorrect item as soon as possible, ideally within 7 days, so we can resolve it promptly. This is a request for prompt reporting, not a restriction on your consumer rights.

Products do not need to be unused or in their original packaging for a valid faulty-product claim. Please retain packaging where practical and package any return securely. Damage caused by misuse or normal wear and tear is not itself a product fault.

How to return an item

Contact us before sending a return so we can provide the correct return address and instructions. We provide a free return shipping label by mail for approved faulty, damaged or incorrect product returns. Return shipping costs are covered by Hushly and there are no restocking fees.

Refunds and exchanges

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are processed within 7 days to the original payment method. Your bank or payment provider may take additional time to display the refund. Exchanges are offered for defective or damaged products; contact us with your order number to arrange one.

Change-of-mind returns

We do not offer returns or exchanges for change of mind. Hygiene or safety exclusions do not prevent a remedy for a faulty product where required by law.

Order cancellations

To request cancellation, contact us within 12 hours of purchase and before processing begins. Cancellation requests are handled by our support team. Once processing has begun, cancellation may not be possible. This does not affect rights under applicable consumer law.

Your consumer rights

Nothing in this policy excludes, restricts or modifies rights under the Australian Consumer Law or other applicable consumer laws. The 7-day reporting request, 30-day store return window and hygiene exclusions do not limit those rights. Where a product fails a consumer guarantee, you may be entitled to a repair, replacement or refund as applicable, including outside our store return window.